Shipping policy

Shipping Policy – Fenix Jewellery


 

§1 General Information

  1. This Shipping Policy defines the rules and conditions for the delivery of goods ordered in the online store Fenix, available at: https://fenix-jewellery.com.

  2. The online store is operated by Fenix, headquartered at ul. Tysiąclecia 9, 80-351 Gdańsk, Poland, NIP: 9570034549, REGON: 191548280.

  3. Contact with the store is possible via e-mail: info@fenix-jewellery.com and by phone: +48 502 080 956.

 

§2 Delivery Area

 

  1. Fenix carries out deliveries within:
    • Poland,
    • selected European Union countries (as the store expands, additional markets may be added — information will be updated on the website).

  2. The cost and availability of international shipping depend on the destination country and are displayed during the checkout process.

 

§3 Order Processing Time

 

  1. The standard order processing time is 1–2 business days, counted from the moment the payment is recorded or the order is confirmed (in the case of cash-on-delivery orders).

  2. The processing time does not include the carrier’s delivery time, which depends on the selected shipping method (usually 1–3 business days within Poland).

  3. For custom-made or personalized orders (e.g. engraved jewellery), the processing time may be extended — details are provided in the product description or agreed individually with the customer.

 

§4 Delivery Costs

 

  1. Delivery costs vary depending on:
    • the destination country,
    • the value of the order,
    • the selected payment method and carrier.

  2. A detailed delivery price list is displayed on the cart page and during the checkout process.

  3. The store may offer free delivery for orders above a certain amount (e.g. 299 PLN) — such information is published on the homepage or in the “Shipping” section.

 

§5 Delivery Methods

 

Within Poland we offer, among others:

  1. DPD / InPost courier — delivery to the specified address.

  2. InPost Parcel Lockers — delivery to a selected locker.

  3. Personal pickup — currently unavailable, but may be introduced in the future.

International shipments are carried out via reputable carriers (e.g. DHL, GLS, UPS) — specific options depend on the destination country.

 

§6 Tracking the Shipment

 

  1. After the shipment is dispatched, the customer receives a tracking number that allows monitoring the delivery status.

  2. If the customer has questions regarding delivery, they may contact Fenix customer service.

 

§7 Delivery Issues

 

  1. In case of delays or lost shipments, please contact the store immediately at: info@fenix-jewellery.com.

  2. If the shipment is damaged during transport, the customer should prepare a damage report in the presence of the courier and contact us afterward.

 

§8 Final Provisions

 

  1. The Shipping Policy may be subject to changes — the version valid at the time of placing the order applies.

  2. In matters not regulated herein, the provisions of the Store Terms & Conditions and applicable Polish law shall apply.